FAQs about Orders and Deliveries and the COVID-19 virus
Yard of Deals's operations continue but delivery times may be longer than usual.
Last updated on July 10, 2020.
- Can I place an order? Will Yard of Deals deliver the package?
Yes, Yard of Deals's activities are currently continuing. However, delivery times may be longer than usual and our selection of items available. You can find updated delivery times on the product detail page for each item Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
We're working with our selling partners to temporarily prioritize household staples, medical supplies and other high demand products coming into our fulfillment centers so we can more quickly receive, restock and ship these products to customers. Our teams are working to ensure availability of these products, and continue to bring on additional capacity to deliver customer orders. We're continuing to ship all available selection in our inventory, but some products may currently take longer to ship. Please see our recent press releases for more information:
- Can I still make returns?
Yes. We are still processing returns. To start a return and learn more about returns,
- Is it safe to receive orders?
For guidance on Coronavirus, please refer to the World Health Organization website.
- What is Yard of Deals doing to keep customers and employees safe?
We are closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments. Learn more about what we're doing to ensure the safety and support of our customers, communities, and employees during this difficult time on the Yard of Deals.
- Is it possible to reduce contact with drivers when they deliver my orders?
Yes. Yard of Deals's delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back. If an ID check is required, these are now performed at a distance.
You can also choose a safe location where the driver can leave your package if you are not able to answer the door. To provide delivery instructions.
- Is Yard of Deals still delivering Large and Bulky items?
Yes, we have resumed in-home delivery and services. We are following recommended guidelines when we visit your home so we can keep everyone safe. To learn more about what we are doing, visit Home Services.